FAQ
1. What payment methods do we accept?
- We accept various payment methods, including VISA, MasterCard, American Express, and more.
2. Where do our products ship from?
- Our products ship from warehouses located in the United States and China. However, please note that we randomly select the shipping warehouse based on inventory availability and destination.
3. What is the shipping time?
- Processing day always in 1-3 business days. Shipping time depends on the selected shipping method and destination, typically ranging from 4-13 business days. Please note that it may be extended due to holidays, inclement weather, or other unforeseen circumstances.
4. What types of lighting products do we offer?
- We offer a variety of lighting products, including night lights, table lamps, wall lights, projector lights, outdoor lights, camping lights, tent lights, LED strip lights, sensor lights, portable lights, yard lights, lawn lights, and more.
5. What materials are used in our lighting products?
- Our lighting products are made of environmentally friendly and biodegradable materials, including metal, silicon, ABS, and glass, ensuring durability and safety.
6. What are the suitable applications for our lighting products?
- Our lighting products are suitable for various settings such as bedrooms, living rooms, kids room, gaming room, dinning room, kitchen, cafe, bookstore, bar, hotel, offices, outdoor, camping, tents, gardens, courtyards, travels, and lawns, catering to diverse lighting needs.
7. Do our lighting products offer multiple light source options?
- Yes, our lighting products provide multiple light source options, including white light, warm light, and multiple colors light, catering to different environments and atmospheres.
8. How are our lighting products installed and used?
- Our lighting products come with detailed installation and user manuals for easy operation. Most products are USB rechargeable, while some require battery installation or plug-in use. Please refer to the product instructions for specific operations. Please note that we do not provide installation services.
9. Do our lighting products have dimming functionality?
- Yes, some of our lighting products have dimming functionality, allowing you to adjust the brightness of the light according to your needs, creating different atmospheres.
10. How do we handle repairs and after-sales issues for our lighting products?
- We do not provide repair services. Our after-sales period is 7 days after receipt. If you encounter any problems during use, please contact our customer service team, and we will provide solutions and assistance as soon as possible.
11. Do our lighting products comply with safety standards?
- Yes, our lighting products comply with international safety standards and have undergone relevant certification and testing to ensure product safety and quality.
12. Can I be your partner?
- Sure! We are constantly looking for retailers, agents, and distributors. We offer dropshipping services, so you don't need to stock inventory. If you're interested in becoming our partner, please feel free to contact us at info@ninetynight.com.
We hope the above information helps you better understand our products and services. If you have any other questions or concerns, please don't hesitate to contact our customer service team!